Brave Tee
At Brave Tee, we’re passionate about helping you express yourself through unique, high-quality t-shirts—whether you’re grabbing one of our pre-designed favorites or creating a custom masterpiece. We know that shopping online can sometimes feel like a leap of faith, so we’ve crafted this Refund & Return Policy to be transparent, fair, and human-centered. Our goal? To make sure you feel confident and cared for, every step of the way.
Let’s Break It Down:
This policy covers two types of products: pre-designed t-shirts (our ready-to-ship designs) and custom t-shirts (your personal creations). While we wish every order was perfect, we understand that hiccups happen. Here’s how we’ll work together to fix them.
1. Pre-Designed vs. Custom T-Shirts: What’s Covered?
A. Pre-Designed T-Shirts:
These are our off-the-rack designs, ready to ship ASAP! Since they’re not personalized, our return policy is flexible:
- Returns Accepted: Within 14 days of delivery.
- Condition: Unworn, unwashed, tags attached, and in original packaging.
- Reason: Changed your mind? Wrong size? No problem—just let us know!
B. Custom T-Shirts:
These are your brainchild—made specifically for you. Because they’re one-of-a-kind, our policy is slightly different:
- Returns Not Accepted: Unless there’s a printing error, damage, or defect we caused.
- Reprints/Refunds: If something’s wrong, we’ll fix it! Submit proof (photos) within 7 days of delivery.
2. The Nitty-Gritty: Returns & Refunds
A. Initiating a Return or Exchange
Step 1: Contact us within 48 hours of delivery for issues like damage or errors. For pre-designed returns, reach out within 14 days.
Step 2: Share photos/video of the issue (for custom items) or the unworn product (pre-designed).
Step 3: We’ll email a return label (if applicable) or guide you through next steps.
B. Refund Timelines & Methods
- Pre-Designed: Refunds processed within 5–15 business days after we receive your return. Original payment method only.
- Custom: If we messed up, choose between a free reprint (priority shipping included) or a full refund.
C. Exchanges
- Pre-Designed: Need a different size/color? We’ll ship a replacement once your return is received.
- Custom: Exchanges only for errors on our end.
3. When Things Don’t Go as Planned: Exceptions
A. Shipping Damage or Lost Packages
- Damaged Items: Notify us within 48 hours with photos. We’ll send a replacement ASAP.
- Lost in Transit: Contact us, and we’ll track your package or reship at no cost.
B. Customer Errors
- Wrong Address? Let us know before shipping. If it’s too late, you’ll cover reshipping fees.
- Changed Your Mind on a Custom Design? Unfortunately, we can’t accept returns, but we’ll offer a 15% discount on your next order.
C. Final Sale Items
Clearance or discounted items are marked “Final Sale” and are non-returnable.
4. How to Reach Us
We’re here to help! Contact our Happiness Team:
- Email: infobravetee@gmail.com (response within 24 hours)
- Phone: +91 951816 8262 (Mon–Fri, 10.30 AM–5.30 PM EST)
- Live Chat: On Whatsapp
5. FAQs (Because We Anticipate Your Questions!)
Q: What if my custom print fades after washing?
A: We use premium inks! If it fades prematurely, send photos, and we’ll reprint it.
Q: I ordered the wrong size. Can I exchange it?
A: For pre-designed, yes! For custom, we’ll offer a discount on a reorder.
Q: Do you cover return shipping?
A: For pre-designed returns, you’ll pay shipping unless it’s our error. For custom issues, we’ll send a prepaid label.
6. Our Promise to You
We’re a small team who cares deeply about your experience. While we can’t guarantee perfection (we’re human, after all!), we can promise to listen, act quickly, and treat you with kindness. Whether you’re rocking a pre-designed tee or a custom creation, your satisfaction is our ultimate goal.
Thanks for trusting us with your style journey. Let’s make it amazing—together!
— The Brave Tee Team —
Key Goals: Build trust, clarify processes, and emphasize accountability + flexibility.
